Geoff Major

Consultant: Customer Journey, process Design and Insight Analysis

Geoff began his career as a Customer Service Advisor in a small 7-seat call centre in 1986 and came up through the ranks; rising to Customer Service Director running a 2000 FTE multi-site operation.

Since leaving corporate employment he has problem-solved service-related challenges for over 14 different organisations, across several sectors including: financial services, distance shopping, and distribution.

Through the implementation of core process improvement, team management and the implementation of technology, he has improved sales, efficiency and customer satisfaction; by looking at the company from a customer as well as a commercial perspective.