Rocca. has produced the 'Report It' App for Buckinghamshire County Council's Transport for Buckinghamshire (TfB) department. The App was developed for Android and iOS platforms, as part of planned improvements to the Council's infrastructure customer reporting services.
The workflow of the App was designed in an 'Agile' development environment with Council and TfB employees in Aylesbury, and produced in our Sheffield offices.
Unlike many third party Apps, Report It integrates directly with the Council’s own road infrastructure software, reducing the time and cost to deliver end-to-end solutions for residents of the County. This represents the beginnings of a 'channel shift' from contact centre-based services to digital customer contact resolution – a key directive for the Authority.
Further iterations of this groundbreaking software are planned as the user base continues to grow.